Privacy Policy

1 Introduction

We, Deveffica Private Limited ("Astrovik", "Company", "we", "us", "our"), respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Astrovik mobile application ("App") and website (collectively, the "Platforms"). By using our Platforms, you agree to the collection and use of information in accordance with this policy.

2 Information We Collect

We collect the following categories of information:

• Account information: your name, mobile number, email address and gender.
• Astrology profile information: your date, time and place of birth, which is required to generate accurate astrological guidance.
• Consultation data: chat messages, call and video session metadata, and any notes or reports generated during your consultations.
• Payment information: transaction details for wallet recharges and paid consultations. We do not store your full card or UPI credentials — these are processed by our secure, PCI-compliant payment partners.
• Device & usage data: IP address, device model, operating system, app version and general usage patterns, collected to improve the Platforms.

3 How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match you with, and connect you to, astrologers on the Platforms
• Process payments and maintain your wallet balance
• Provide customer support and respond to your requests
• Improve, personalise and secure our Platforms
• Send you service-related updates and, where you've consented, promotional communication

4 Your Birth Details

Your date, time and place of birth are sensitive to your astrology profile and are shared only with the astrologer(s) you choose to consult, solely for the purpose of providing you guidance. We do not sell or rent this information to third parties.

5 Sharing of Information

We do not sell your personal information. We may share information with:

• Astrologers you choose to consult with, to enable the consultation
• Payment gateway and banking partners, to process transactions
• Service providers who help us operate the Platforms (hosting, analytics, customer support), under confidentiality obligations
• Law enforcement or regulators, where required by law

6 Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.

7 Data Security

We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8 Data Retention

We retain your information for as long as your account is active, or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

9 Your Rights

You may access, correct or request deletion of your personal information at any time by contacting us, or by using the in-app options where available. See our Account Deletion page for details on deleting your account.

10 Children's Privacy

Our Platforms are intended for users aged 18 and above. We do not knowingly collect information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

12 Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the contact details of our Grievance Officer are:

The Grievance Officer will acknowledge your complaint within 3 (three) business days and resolve it within 1 (one) month of receipt.

13 Contact Us

For any questions about this Privacy Policy, write to us at astrovik.connect@gmail.com.