Refund Policy
How we handle payments, wallet balances and refunds on Astrovik.
Last updated: 21 September 2026
1 Overview
This Return and Refund Policy applies to consultations booked and payments made through the Astrovik mobile application and website (the "Platforms"), operated by Deveffica Private Limited. Please read this policy carefully before making a payment.
2 Consultation Payments
Consultations with astrologers on Astrovik are charged on a per-minute or per-session basis. You may need to add balance to your in-app wallet before starting a consultation. Rates are shown clearly before you connect with an astrologer.
3 No Refund for Completed Consultations
Once a consultation has started and time has been consumed, charges for that time are final and non-refundable. This is because the astrologer's time has already been provided to you.
4 Refunds for Technical Failures
If a consultation is disrupted or fails to connect due to a verified technical issue on Astrovik's platform (and not due to your device or internet connection), the deducted amount for the affected session will be credited back to your in-app wallet or refunded, at our discretion.
5 Unused Wallet Balance
Unused balance in your Astrovik wallet does not expire, unless stated otherwise at the time of purchase. Wallet balance is non-transferable between accounts.
6 How to Request a Refund
To report a failed transaction or request a refund, write to us at astrovik.connect@gmail.com with your registered mobile number, the date of the transaction, and a brief description of the issue.
7 Processing Time
Approved refunds are processed within 7–10 business days to your original payment method, or credited to your Astrovik wallet, depending on the nature of the issue.
8 Shop Spiritual (Coming Soon)
Once our Shop Spiritual marketplace is live, product purchases will be governed by a separate returns process, which will be published on this page at that time.
9 Contact Us
For any billing questions, reach out to us at astrovik.connect@gmail.com.